How to perform a master reset

This is for: SYNC & SYNC with MyFord | Change

If you experience problems with SYNC®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

6 STEPS

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode 
    • Familiarize yourself with the controls in your vehicle 
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings 
  • 1

    1

    Press the Aux button to select SYNC.

  • 2

    2

    Press the Menu button.

  • 3

    3

    Scroll to System Settings and press OK.

  • 4

    4

    Use the Seek buttons to find Advanced and press OK.

  • 5

    5

    Use the Seek buttons to find Master Reset and press OK.

  • 6

    6

    SYNC displays, “Confirm Reset?” Press OK to reset your system.

Did you find this helpful?

Thank you for your feedback!

Can we help you find something else?


Lifeline

Post a Comment 

Find SYNC support from your fellow drivers.

Call for Support 

Dial up a Ford representative.

Find a Dealer 

View a list of dealerships in your area.

Live Chat

Get one-on-one SYNC support right now.

Get one-on-one SYNC support.