Each SYNC® software update is tailored to your system, so it’s important that you have reported your latest successful software update in your SYNC Owner account. If you believe your account is out of date, the SYNC Status Checker tool allows you to verify the SYNC software you have installed in your vehicle.27
There are a few things you should do before starting step 1:
Locate the SYNC Status Checker Tool section, and click Download Now.
A pop-up window displays the message, “Select a USB Drive.”
Select the desired USB drive.
A pop-up window displays the message, “Do not disconnect: Files are being downloaded to USB drive.”
Remove the USB drive once the download is completed. You’re now ready to check your vehicle’s SYNC status.
Take the USB drive to your vehicle. Start the engine, and then turn on the radio.
Make sure your vehicle is in a well-ventilated area. Your vehicle needs to be turned on, with the engine running. Make sure that your vehicle is not in Accessory mode.
Plug the USB drive into your vehicle’s USB port.
Press AUX to select SYNC Line In. Press OK.
Press Menu. SYNC Media displays. Press OK.
Prompts display. Press Seek until Install Applications is highlighted. Press OK.
SYNC automatically detects the Status Checker files on your USB drive, and then displays “Install Application?” Press OK to confirm.
The Status Checker tool begins recording your vehicle’s SYNC status to the USB drive. While this process is running for approximately 1-5 minutes, do not remove your USB drive or turn off your vehicle.
SYNC prompts “Installation Complete.” Press Menu to exit installation mode. It is now safe to remove your USB drive.
To complete the process, take the USB drive to your computer to report your SYNC status . This helps us deliver the latest updates, customized for your SYNC system.
Your dealer can also run SYNC Status Checker. There may be a charge for this service, so check with your dealer first.
Find SYNC support from your fellow drivers.
Dial up a Ford representative.